Customer Reviews for Jiffy Lube 18125 West State Highway 71, Austin, TX, 78738

The new Jiffy Lube! Morgan and his team were incredible. Thoughtful, quick, efficient and trustworthy. They just got a new customer and made a believer of me and I will be back!

Fantastic new building, great workers, excellent service, no upselling stuff - very honest and hard-working guys

Fast, great service! Bradley was very helpful and knowledgeable.

Professional, efficient! Will be back -

Always fast and friendly and great service!

This team did a wonderful job and worked efficiently, even taking the opportunity to train one young man on cleaning the windows and detailing. I went in for a full synthetic oil change and tire rotation. Isaac was kind as he reviewed the work that had been done. He answered my questions respectfully. I'll be back in 5000 miles.

Quick and friendly

I went in for an oil change and emissions test, and Morgan was incredibly respectful, professional, and efficient. After I left, I noticed a panel underneath my car wasn’t fully secured. I returned, and they took care of it immediately with zero hassle. They even went above and beyond by giving me a credit for my next visit. Mistakes happen, but how they’re handled matters—and this team handled it perfectly. Outstanding customer service. I’ll definitely be back and highly recommend them.

Friendly service. Would be nice to have vacuum and fill up washer fluid I saw several cars as I waited get windows cleaned, vacuumed, and washer fluid filled but I just got oil changed and a thank you for pretty hefty price even with the appreciated mil discount. Overall, will go back because service was way better at same location for two other vehicles I took on weekdays.

All of the people were extremely friendly, explained everything thoroughly, and had us in and out quickly.

Very friendly and professional team. I would recommend them.

Fast efficient and friendly.

They’re not just an oil replacement shop, they were able to replace my Silverado ignition key cylinder, which is a complicated job.

Very nice & friendly. Explained what was needed before they proceeded. Thought it was a but pricey but I’m use to my husband doing maintenance on the car. I’m only in Texas for 3 months out of the year. Thank you!

I’ve been here several times for different services—flat tire repair, registration needs, and a new battery reset/registration, to name a few. Each time, the staff has been incredibly helpful, friendly, and willing to assist. I would highly recommend them to anyone needing vehicle service. I’m so glad they’re in the area and that I can rely on them for my car service needs.

Great people over there

In and out quickly - great service.

Great service. Professional staff. I appreciated that they provided the service, educated me on future maintenance and did not try to over sell.

I’m a repeat customer at this Jiffy Lube location, and I honestly always have a great experience here. The staff is consistently friendly and welcoming, which makes every visit easy and comfortable. They’re very thorough with their work and take the time to explain what they’re doing, which I really appreciate. What I like most is that they never try to upsell unnecessary services. They’re honest, straightforward, and focused on what your car actually needs. It’s nice to find a place you can trust. I’ll definitely keep coming back and highly recommend this location.

Stopped by and got all my maintenance done in about 25 minutes. They explained important components and service intervals. I think the guy at the counter was Isaac. He was great. Definitely where Ill go next time

Isaac was personable, focused & efficient. Enjoyable experience, which is weird to say about getting an oil change…

Excellent shop that I take my exotics and sports cars to for emissions inspections. So far, they’ve inspected my Dodge Viper, Porsche 911 and McLaren 650S with ease. I’ve never had a wait and they work with you to make sure the car is handled correctly.

Thanks to the team for airing my tires, finding a nail & patching it up. Elite service every time I’ve been here. Keep up the good work.

Very efficient service.

Delighted with the service — it’s our first time here, and the attention from your staff was warm and enthusiastic. They make you feel comfortable and at home. All the team members were very kind and helpful, clearly showing their experience and friendly attitude toward customers, which definitely makes you feel like you’ll be coming back soon and recommending them. Excellent location and spotless facilities.

Hands down the best Jiffy Lube I’ve ever been to. The people here are genuinely some of the nicest folks you’ll meet — super friendly, professional, and honest. The customer service is top-notch, and they always make sure you understand what’s being done without any pressure or upselling. I’ve been to plenty of auto shops over the years, and this team sets the bar for how good customer service should be. Highly recommend.

Great customer service and they get you in and out quickly while being thorough.

Super fast service and nice staff! I went for an inspection on Saturday and I didn’t even have time to connect my laptop to the WiFi before they were done.

Great customer service.

Nice work

This Jiffy Lube has the best customer service! Really happy to have them in the neighborhood!