Customer Reviews for Jiffy Lube 1201 N PROSPECT AVE, CHAMPAIGN, IL, 61820-2532

Dakota went above and beyond today. He is a star employee. I actually have been avoiding jiffy lube for quite some time due to a prior poor experience at a different location but went in today with a coupon. Dakota made sure that today more than made up for that prior experience. He was really able to win back my trust and I do plan on coming back purely because of the high quality customer service and going above and beyond in helping me with my concerns. He was also doing an excellent job being kind and patient with training Joseph today. Joseph was also very friendly and helpful. He was very detailed oriented and made sure that every step of the process was done well. I highly recommend not only this jiffy lube location but also these two employees in particular.

When I moved to Champaign, Illinois in 1999, I just randomly picked Jiffy Lube to service my car. At my very first visit, the service manager came out to speak with me and showed me the air filter to my car. I was just bracing myself for the predicted “your air filter is shot and you will need a new one. But it just so happens that we sell air filters at the low, low price of X.” That isn’t what happened. The service manager just showed me that my air filter was in great shape as was the car in general. That exchange stuck with me because I was a dumb dumb about cars (still kind of am). I could easily have been upsold an air filter I didn’t need, but that isn’t what happened. I’ve been a steady customer since that visit in 1999, and I feel that I’ve been treated with respect and integrity each time. And to bring the moment full circle, when I was last at Jiffy Lube this week to get my car serviced one last time before moving away from the Champagne area, the service manager showed me the air filter. This time, unfortunately, the air filter had been an Airbnb to mice and was pretty much shredded. So yeah, I did have to get a new air filter this time. ??

Quick service and considerate employees.

Great and fast service!

Always super fast and friendly! I’ve used jiffy lube since I started driving, and they’ve never let me down on their quality. I’ve never spent more than 30 minutes in there when it’s busy, and it’s usually not! So I’m typically out of there in 10 minutes!

Quick and staff were friendly.

Best place in town! I never go anywhere else. Keep up the great work

The staff was very nice to my wife. When she brought one of our cars there today. Greatly appreciate that

Very nice service informative and not pushy

The employees were nice.They asked me if I want coffee or water and the cashier he was great.

They do great work. And get me in and out very quickly can’t beat it!

Fast but thorough service. Friendly staff. Its my go to spot.

Very helpful, very quick, just right! Needed a new headlight and got one.

Friendly and courteous service. They gladly accommodated a special request I made. Time to complete service was perfectly reasonable.

Very fast service. Extremely thorough and great service by the service team. Very happy and satisfied with the whole experience. Thank you!

Point of contact with younger employee was open and honest in staying here was still training on some meters and asked us to wait for the manager who was to return in a few minutes. Manager was also professional in making sure all services were complete, oil change, headlamp and new front wipers.

In a friendly professional way, Jiffy Lube takes care of my 3 cars. I'm so grateful for their professionalism and consistency.

Excellent and very quick service. They didn't try to sell me on something unnecessary for my car and even reminded me I wasn't due for a tire rotation yet.

Very quick and friendly. In and out under 20 minutes probably. This is exactly how I like my oil change. No gimmicks or upselling.

Sweet was very helpful when I came in for an oil change!

Great customer service and great service overall. Would highly recommend!

Great service at this shop.

The work was done quickly and professionally. The group, especially Dakota B, were all fantastic to deal with and very pleasant. My experience was about as good as I could ever dream of having for an oil change and tire rotation.

The staff was very friendly and efficient

Fast, efficient & friendly. Job well done

Friendly, quick, reasonably priced, clean and comfortable waiting area

Great Service on my Mercedes-Benz. Usually the only place that has the filter.

Great service

Great people! One of the best in champagne to get service. Highly recommended

Fast and so friendly this will be the place I go to everytime from now on???

Great, quick service. Friendly staff!

Awesome crew!

I have been using their service for years. They are very reliable and efficient

Dude was a pro. He had on those black surgical gloves, too. Complimented my car as well. All in all a good time. Waiting room needs updated though to be honest. Felt like 1998 in that thing. Other than that, cool. *Tried to upsell me on some air filter. I said no because of some YouTube doc I watched about some places not doing exactly as they were paid for.* 4/5

The associate that waited on me was very polite and friendly. Service was quick and well done. Definitely would recommend.